Returns & Exchanges
We want every drape to feel right. If something isn’t quite working — the size, the colour, the fit — we’ve made it simple to return or exchange your order. Please read the details below so you know exactly what to expect.
- Return
Changed your mind? We accept returns on eligible products. Your item must be unused, unwashed, in its original fold and packaging, with all tags and the original invoice intact.
Returns are refunded to your original payment method, or by bank transfer for COD orders. Prefer store credit? We can issue a credit note valid for 6 months instead — just let us know.
A ₹150 reverse-pickup fee and the original shipping charge are deducted from your refund.
- Exchanges
Need a different size or colour? We’re happy to exchange, subject to availability.
Exchanges are for an item of the same or higher value — if it costs more, you’ll pay the difference. If your preferred size or colour is out of stock, we’ll issue a refund or a credit note, your choice.
A ₹150 reverse-pickup fee applies; we ship your replacement to you at no extra charge.
Once you place a return request, no refund is processed until the product reaches us and passes a quality check — meaning it is unused, unwashed, and in its original packaging with all tags intact. If the returned item does not pass this check, it will be shipped back to you and no refund will be made. Once received and approved, your refund is processed within 5–7 business days; the time to reflect in your account then depends on your bank or card issuer.
This section covers non-customised sarees. For customised items, see “Customised Orders Are Final” below.
If you receive a non-customised product that is defective or damaged, this is on us — and we’ll make it right at no cost to you. We’ll arrange a free reverse pickup and send you a replacement. If a replacement isn’t available, we’ll issue a full refund (including any shipping you paid) — to your original payment method for prepaid orders, or by bank transfer for COD orders.
Please report the issue within 48 hours of delivery with your order number, clear photos, and a mandatory unboxing video — shared with us on WhatsApp — that clearly shows the issue. Claims raised without an unboxing video cannot be processed. (For parcels that arrive damaged in transit or are lost on the way, see the “Lost or Damaged in Transit” section of our Shipping Policy — report these within 48 hours.)
Every order is filmed before dispatch. We record a short video of your order as it is packed and share it with you, so you can see exactly what was sent. Any claim of having received the wrong item is assessed against this dispatch video — if it confirms an error on our part, we’ll make it right.
Returns, exchanges, and refunds are not applicable on sarees customised with any of the following made-to-order services — including for change of mind, size, or fit. Because these are stitched or finished specifically for you, we cannot accept them back once the work is carried out:
- Blouse stitching
- Fall & finishing
- Pre-drape
If a customised item arrives genuinely defective or is not made as ordered (for example, incorrect stitching or measurements, or damaged fabric), we’ll put it right by repairing or remaking the item at no cost to you. Please report it within 48 hours of delivery with your order number, photos, and a mandatory unboxing video showing the issue. Customised items are eligible for repair or remake only — not return, exchange, or refund.
Sale or discounted sarees — these are final sale.
Customised sarees (blouse stitching, fall & finishing, pre-drape). Defective or incorrectly made custom items are repaired or remade, not returned or refunded.
Colour variation — slight differences in colour caused by screen settings, photography, or the natural variation of handloom and dyed fabrics. These are not defects and are not valid grounds for return, exchange, or refund.
We reserve the right to decline a return or exchange if the item received does not meet these conditions. In such cases, the item will be shipped back to you.
