Payment Policy
This policy explains how payments, charges, and refunds work at Streetva, and how they connect to our Shipping and Returns & Exchange policies.
Accepted Payment Methods
UPI
GPay, PhonePe, Paytm & more
Cards
Visa, Mastercard, RuPay, Amex
Net Banking
All major banks
Wallets
Paytm, Mobikwik & more
All online payments are processed securely through Razorpay. Cash on Delivery (COD) is also available on all orders, on eligible pin codes, for a flat ₹50 handling fee (in addition to shipping, where applicable). Full details are in our Shipping Policy.
Pricing, Currency & GST
All prices are listed in Indian Rupees (₹) and are inclusive of GST. The applicable tax is already included in the price you see — there are no hidden charges. A GST tax invoice is issued with your order. Shipping and COD charges, where applicable, are shown separately at checkout before you pay.
Payment Security
We do not see or store your card details. All transactions are handled by Razorpay over a secure, encrypted, PCI-DSS-compliant connection. Your payment information is shared only with the gateway to process your transaction.
When Your Order Is Confirmed
Prepaid orders
Your order is confirmed once payment is successfully received. Our dispatch timelines (see Shipping Policy) are counted from this confirmation.
COD orders
Your order is confirmed once we verify it with you by call or WhatsApp. Dispatch timelines are counted from this confirmation. If we’re unable to reach you, the order may be cancelled.
Failed or Declined Payments
If your payment fails or is declined, your order will not be confirmed and you’re welcome to try again. If money is debited but your order isn’t confirmed, the amount is typically reversed automatically by your bank or Razorpay within 5–7 business days. If it isn’t, write to us with your transaction details and we’ll help trace it.
Refunds — How Your Money Comes Back
Change of mind
If your payment fails or is declined, your order will not be confirmed and you’re welcome to try again. If money is debited but your order isn’t confirmed, the amount is typically reversed automatically by your bank or Razorpay within 5–7 business days. If it isn’t, write to us with your transaction details and we’ll help trace it.
Defective / damaged
Non-customised items are eligible for a replacement, or a refund to your original payment method (bank transfer for COD) if a replacement isn’t available — processed within 5–7 business days of us receiving and inspecting the item.
Customised items
Customised items (blouse stitching, fall & finishing, pre-drape) are not refundable. If genuinely defective or incorrectly made, they are repaired or remade — see the Returns & Exchange Policy.
Once a refund is initiated, the time for it to reflect in your account depends on your bank or card issuer.
For any payment or refund queries, write to us at info@streetva.in or reach us on WhatsApp. We’re happy to help.
